Royal Bank Sucks Customer Reviews and Feedback
The Royal Bank of Canada (RBC; French: Banque royale du Canada) is a Canadian multinational financial services company and the largest bank in Canada by market capitalization. The bank serves over 16 million clients and has 86,000+ employees worldwide. The bank was founded in 1864 in Halifax, Nova Scotia, although its legal and official headquarters is located at Place Ville Marie in Montreal, Quebec. However, its corporate headquarters is located in Toronto, Ontario. RBC's institution number (or bank number) is 003. In November 2017, RBC was added to the Financial Stability Board's list of global systemically important banks.
Janet angrily mentioned, "We had one day to transfer my daughter's funds for school via e-transfer. We visited the branch and did our due diligence. Something went wrong and the school did not receive the funds. We called asap and RBC customer care said it went through - it did not and yes the address was correct and yes the money was there. With my daughter's seat on the line, "customer service" hung up on us three times without ever speaking with a real person. They have messed with not just our money but our lives. Does anyone at RBC understand the connection to people. We have no voice and they leave us with no service. And so what... I write a little complaint on some forum somewhere...powerless... So in summary I know this review will go nowhere... You got me RBC, bravo."
Former Employee - Anonymous Employee says"Awful place to work, awful management. There's no type of leadership here, just greed and selfishness. There's one particular person in the entire company that everyone seems to have a problem with but upper management fails to identify any type of issues even when they are presented in front of their face. They put the blame back on the employees lower on the totem pole. They work you long hours and then give you more work on top of that. Stay away at all costs, don't let the pay sway you in the direction to work here. Turnover rate is awful, employees are unhappy, customers are unhappy, not sure how this place continues to function. Find yourself a nice job with nice people. Royal Bank is definitely not that."
Current Employee - Anonymous Employee says"Just like the other employee mentioned. This bank has a high turnover. This bank has a difficult time retaining employees due to mismanagement. I’m not sure what is going on, but many employees have left the company just in the past few months. Some leaving weeks after they are being hired. Clearly there’s an issue. As for me, I’m currently looking for another job as this company has become unbearable. I can confirm the recent review, that many employees are upset about this whole bank account issue and many are just waiting for another job to come along. Many don’t want to question it due to fear of losing their job, but forcing employees to have an account at Royal Bank is an invasion of my privacy. The bank can monitor my work email and my internet activity, which I’m OK with, but now they want to monitor my personal spending habits away from work. The bank says no one has access to the employee accounts, but that’s not true. The bank president sent a nasty email saying that we should not leave 1.00 in the account. Clearly, someone is monitoring the accounts."
Former Employee - Anonymous Employee says"High turn over. This bank creates silly reasons to push employees out. Too many reasons to name, but the one that many employees weren’t happy about is the recent policy, that you must have an account at this bank to get your bonus or raise. The bank refuses to deposit your bonus or even get a raise if you do not have an account at this bank. There was a huge project in December around Christmas time and the bank president specifically stated everyone involved would receive a bonus. Employees changed their Christmas plans, had to make babysitting arrangements and lost precious time with family during the Christmas holiday. Employees had to work 80+/week the week of Christmas and the week after Christmas. After it was done, the President sent an email stating no one gets the bonus unless you have a bank account at Royal Bank. People that did not have an account, lost their bonus. From what I heard, some employees did not receive the bonus. This new policy was told to employees after the project was completed. That was very underhanded for the president to do, considering many employees changed plans during a big holiday. Many employees were forced to open an account just to get the bonus. A current employee told me that the President wrote an email stating it was unacceptable to open a bank account for the sole purpose of receiving the bonus, then leaving 1.00 in the account. I guess we can’t even spend our own money. He also noted that all paychecks should be deposited into a Royal Bank account and NO other bank."
says"Management is constantly sniping at you to do pointless projects in hopes of bringing in more customers, then blaming you when those plans don’t work. They make all sorts of changes to the bank that drives customers off, but when they close their accounts they blame it on bad customer service. They also don’t seem to understand their customer base (mostly middle age to elderly people that have been with he bank for decades) and would rather put more energy into hassling our old customers than figuring out feasible ways to bring in new customers. They don’t offer competitive rates (though they like to tell themselves that they do) but are somehow surprised when customers leave. All of this leads to them blaming the bankers and making our lives hell with ineffective busy work and lose threats of termination, and they do this so much that no one cares if they do make through on their threats. Also, we got no Christmas bonus this year, and the president said we might either get it in January or possibly June. At this point I don’t think we’ll see it at all, but they’ll still wonder why no one is helping them out."
Teller Manager (Former Employee) says"Working at Royal Bank America there was no room for advancement no matter how dedicated you were and the pay was much less then that of other community banks. We were always short staffed and there was no work life balance. I would not recommend anyone apply at Royal Bank AmericaNonelack of leadership, lack of pay, no room for advancement etc."
Teller (Former Employee) says"the head teller is very demeaning and seems to rule the Branch Manager. The atmosphere is hostile, everyone seems to be out for something, mainly to have your job taken away. Yes I am bitter, but I'm glad I found out the hard way about this company. Also, alot of the customers are elderly and you MUST cater to their every need !!"
Part Time Bank Teller (Former Employee) says"I hated working here. The managers would act funny towards me and not help me out when I needed it. I was new to the job with no one to turn to. My Assistant Manager lied on me and said I was sleep on the job. I was laid off by the Branch manager but two months later all the managers there were laid off. Lol. Payback, seems like they had a click and pulled the same stunt before. Jenkintown BranchFree LunchCompensation, management work style"
Teller (Current Employee) says"The company is a good starting place for people to start out. It is very easy to stay there because it is such an easy job. There is always an opportunity for advancement. However the pay is not good and there is no opportunity for overtime. If you are looking for a job this is a good part time day job. If you are working here full time, to make extra compensation, its wise to get a part time somewhere else.Easy job, Bankers hourslittle pay, no overtime"
Vice President (Former Employee) says"Royal Bank America is a very small regional bank in the South-Eastern Pennsylvania area. It is family owned and operated by the Tabas Family and is challenged for growth."
Assistant Teller Manager (Former Employee) says"I worked in two separate branches from 2004 to 2013. Overall, my experience was fairly positive because of the people I was lucky enough to share a workspace with. If you work here long enough, it truly has a feel of a family away from home. Because the company is so small, it's easy to get to know everybody from the CEO down to the mail runner (although, I don't think they have a specific person for that anymore). I'm a little biased, but I think Walnut Street had THE BEST staff as of March 2013, I can't really say anything about the new staff. The best and most difficult part of the job in my opinion was the customers. They are great people. And because of the type of customer service Royal gives, it's easy to get to know the customers on a more personal level. I've hung out with many customers outside of work. I've been to their homes and gone out for drinks. They're great, BUT, they are spoiled, so when a situation comes up and they want something we can't give, they throw tantrums. Overall, the place is what you make of it. I know people who walked away from Royal wishing they had never worked there and others who walked away with a heavy heart (myself included). If you're lucky you'll get a boss like D.K. or A.B. who make coming to work a delight instead of a chore."
Branch Manager (Former Employee) says"Had a great relationship with customers, participated in community events."
Rey H says"So I got the cops called on me for saying; "This is f**Ken ridiculous." While sitting down and legs crossed. I'm black and this was not the first time RBC profiled me and was extreme about it. They had the police assault me on their property. They know what cops do to blacks and yet they still called. These kind of people, are the kind that say. I don't see color. Well, my bad that I was born in color. I guess they don't see me. I made complaint and removed several thousands of dollars from them. My complaint detailing that last straw as well as some of the experiences I had to endure while I employed them. I guess it fell on def ears. As of today I got a letter saying they cancelling my accounts. I already know a black mans word is nothing to them. This was just more proof of that. This was just funny as I already was moving the rest of my money out of their business. They don't respect the black dollar so I not trying to give it to them. No sorry or anything. I advise any black person do not bank with RBC. In my opinion they racist."
bashir sayed says"The worst bank in Canada. Their direct investment support line had me wait for 5 hours on the line, and the line got cut off. With billions of dollars, I would assume they would have a callback option. I regret leaving TD for this useless bank."
MR Roofer says"Been with the bank for 15 years and never had any problems till last November 2019. They lowered my immediate release limit from $1500 to $100 with no notice and no reason, even put a hold on my regular pay cheque. Called in amd the person I spoke to fixed it right away and raised my limit to $2500. Then in November of 2020 it happened again. I called and no one could help me. Went into the branch and the guy kind of helped me. He took the gold off but dropped my release limit from $2500 to $1500. One month later I got a letter stating they were lowering my limit once again. I called in and the lady who helped me reassured me she reversed the decision and put a note on my account so it wouldn’t happen again. Guess what, it happened again. Never once did a have my regular pay cheque come back NSF. After many of calls and going in to my main branch the problem couldn’t be solved. One of the phone calls I was told they do it to their clients time to time to so they don’t spend too much money!!! Really? The bank decides if I want to spend $2500 in one day now. Another one of their helpful team member told me it was due to my credit. What does credit have to do with a regular pay cheque that goes in every two weeks for almost 4 years and always clears have to do with it? So after 24 hours i got a call from the manger at my main branch, she released the hold and told me that I could no longer cash my cheques through the ATM or on my banking app, I’d have to go into the branch every time!! Why go into a branch during Covid if you don’t have to? And why would a hold be put on a regular pay cheque during Covid when so many people are struggling to get by??? Also I did not get a deferral on my credit card payments when they were offering them to their clients. As of today I am with another bank that does not put a hold on the money that belongs to you!! And my RBC accounts are closed for good. Long story short, RBC get your stuff together and treat people better like your competitors do."
its me mas says"I WOULDN'T EVEN GIVE ONE STAR... ON JAN. 12 I WENT TO BUY SOMETHING AND TRANSACTION DECLINED AND WHEN I CHECKED MY ACCOUNT WAS MINUS 138 DUE TO PRE AUTHORISED PAYMENT. SO I TRANSFERED MONEY AND MADE IT POSITIVE... ON JAN. 13 I CHECKED MY ACCOUNT AND I SAW I HAVE 632 DOLLARS EXTRA.. WHEN I CHECKED I SAW A 45 DOLLARS CHARGE FOR NSF AND RETURN OF THE PAYMENT BUT DATED JAN. 11.. I CALLED THEM AND I ASKE WHY YOU CHARGE ME NSF WHEN YOU OVER DRAFT MY ACCOUNT??? AND WHY DATED JAN 11 .. SHE , CISILIA, TOLD ME MY ACCOUNT WAS POSITIVE ON JAN 11 AND NEVER WAS MINUS... BIG F.. LIE... THEN SHE SAID OH MAYBE THIS IS THE COMPUTERIZED AND WITHDRAW THEN RETURNED.. I AM ASKING WHY THEY SHOULD TAKE MY MONEY OUT OF ACCOUNT WHEN THEY ARE CHARGING NSF??? AND IF THEY TAKING OUT MY MONEY THEY SHOULD JUST CHARGE ME FOR OVER DRAFT. BUT F.. LADY PUT ME ON HOLD AND AFTER 15 MIN CUT THE LINE... E MAILED THEM NO ANSWER.. PURE BS..."
Saheleh Mortezagholi says"horrible Service, I was waiting 5 hours for somebody help in in fraud department and 3 hours for someone help me in investment department."
Yeshe Cho-char says"Horrible customer service. Rude employees trying to talk you into bad investments to maximize their commissions. Do the research and trust your instincts,"
Bill D'Angelis says"RBC has to be the worst bank for when you have a problem and call Visa customer service. Why the call it customer service, I’m not sure. In November my wife Visa card was compromised, I was on hold for an hour and a half. Today I noticed a $6000 amount on my Visa, which appeared twice, I’m still on hold and it’s been 2 hours and 15 minute...still on hold. I would say they must be the worst!!!! Regards Bill"
Ashley Yu says"on hold for 5 hours. i was on hold for 5 hours when they disabled my online banking due to "fraud". when i called in i was transferred 5 times from "online banking" department to "digital department" to "fraud" to "credit card" centre asked for a supervisor they said no have to transfer first. called at least 20 times during the day, at night, on weekends. i am out of the country so cannot walk to the branch to get my money back. but you bet the second i get back i am taking out all my money. have over 60k in investment and mortgage with them."
I Ta says"Extremely poor customer service, especially the client care team. I have one of their British Airways Avios credit card, never received my points. They randomly create an account for you and deposit your points there bc it's easy for them. Followed all of their instructions but pointless in the end, no change. They just do what's easy for them and don't really want to help or correct their own errors. Complained about it but no use either. Extremely extremely frustrated to deal with!! DON'T GET THEIR CREDIT CARDS."
Chris Lowe says"It's the sh..est bank on the Earth and I give no stars if I could Chris Lowe"
Steve Mueller says"I go to the branch on Montreal Road next to Montfort Hospital, they lock all the doors to the ATM, so clients have to go pay 3 bucks to access their money! I have called, told them about it, and as usual, the bank keeps locking it. Guess they dont squeeze enough money out of people, they have to lock their doors, and make ATM inaccessible to anyone. Mice way to rip people off of their money. Banks take great pride in doing this to people. I'm calling and demanding my service fee's back or they can shove their account where the sun never shines. No respect for clients, unless you are filling their pockets. And even then, they laugh at us.."
Jerry Braun says"I made an e-transfer and they debited my account, but they didn't transfer the funds. After 5 phones calls, a branch visit and hours on hold, the RBC finally admitted they did not transfer the funds as the security department flagged the transfer as suspicious. They didn't tell me or my RBC branch they did this. They won't tell me why they did this or when they'll put my money back in my account. I'm assuming it was merely a mistake, but the security department will not answer phone calls. The transfer I made was from my RBC account to my investment account in Toronto. Absolute BS. UPDATE: RBC on-line said they put my money back in my account a week ago. I called them out on this and the rep hung up on me. After another 1:46 on hold, I got through to security at RBC and was told that they had not stopped the e-transfer, but INTERAC had. Security also confirmed that RBC on-line service rep was not 'accurate' in telling me that my money was been refunded. Security could also not explain why the other RBC reps were so mis-informed and poorly trained."
Nicolas Stewart says"Archaic institution that will have you waiting on the phone for hours, only to be told to go walk into a branch, where they will tell you they can’t do anything, and that you should call into central account services for help. A wildly inefficient monstrosity. Please, god, someone revolutionize consumer banking."
Steve Chamaa says"Absolutely garbage bank! Kicked me out after 20 years of loyal service with absolutely no reasoning and now won’t even let me have a company card though my company. At a lost for words how a Canadian bank can treat people like this with no basis."
Brian Lapskov says"On the rare occasion that RBC customer service replies to me, it takes a minimum of 2 weeks. Most of the time, I never receive a reply. Including when I reply to one of their replies. They are literally not willing to help their customers with anything at all. They opened a savings account for me without asking me, and then afterwards claimed I was ineligible for their new savings account offers... Ridiculus! And no help ever. STAY AWAY."
Lawrence Stewart says"Terrible UI, broken links, terrible customer service. like beyond terrible."
faris nabil says"Staff are great and I like it when I visit their branches. I am really mad about thier hidden service fees, every period of time I get charged of services fees that are not clear and no details on it at the online more than the word of "Service fees""
Ella Kirk says"Do not bank here! Their security is bad. I have been the victim of fraud three times in their hands. Checked my bank balance a couple days ago and I see $-200 some in my account. I called them to see what the heck was going on and they put me on hold to try and figure out how they could pin it on me and after the third time on hold they have nothing to show for it. Not impressed with their service."